Adobe Returns Policy

CREDIT ON SUBSCRIPTIONS

1. End user must request a full refund within 14 days from the reseller.
2. Reseller must request credit/reversal within 30 days from Dax Data’s invoice.

CREDIT ON PERPETUAL LICENCES

1. Request must be made within 30 days of Dax Data’s invoice, together with Letter of Destruction on end-user’s letterhead, with reason for credit.
2. If end-user will not/cannot supply a letter of destruction, Adobe will charge $200 (approx. R2500), which Dax Data will in turn invoice.
3. A request for credit after 30 days will inflict a fee (% of return fee depends on time after the 30 days that the request is made.)
4. Adobe will not consider returns after 75 days of their invoice.

CREDIT ON RETAIL BOXES

1. Any damaged stock (current version) can be returned to Dax Data for a replacement.
2. Obsolete stock must be returned within 45 days of Adobe’s announcement of a new version.
3. A replacement order (for the same value) must be placed when stock is returned.